This Privacy Policy describes how Desyn ("we", "us", or "our") collects, uses, and handles information when you visit desyn.live or engage our services. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect information you voluntarily provide when contacting us, submitting project enquiries, or engaging our services:
- Name, email address, and company name
- Project details and business information shared in briefs or conversations
- Payment information (processed securely by third-party payment providers — we do not store card details)
We also collect non-personally identifiable data automatically through standard web technologies:
- Browser type, device type, and operating system
- Pages visited, time spent, and referral source (via Google Analytics)
- IP address (anonymised where required)
2. How We Use Your Information
We use the information collected to:
- Respond to enquiries and deliver the services you engage us for
- Manage project communication and deliverables
- Process payments and maintain billing records
- Improve our website, services, and user experience
- Send service-related communications (no unsolicited marketing without consent)
- Comply with legal and regulatory obligations
3. Cookies & Analytics
Our website uses cookies and similar tracking technologies. Specifically, we use Google Analytics to understand how visitors interact with our site. Google Analytics collects anonymised usage data including page views, session duration, and traffic sources.
You may disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to browse the site, but may limit some functionality.
We do not use cookies for advertising targeting or sell any cookie data to third parties.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers who assist in operating our business — including analytics platforms, email services, and payment processors. These providers are contractually obligated to handle your data securely and only for the purpose of providing their services to us.
We may also disclose information where required by law, court order, or to protect our legal rights.
5. Data Retention
We retain personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Project files and correspondence are typically retained for up to 3 years following project completion. You may request deletion of your data at any time (see Section 7).
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, and you share information with us at your own risk.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent where processing is based on consent
- Object to processing for direct marketing purposes
To exercise any of these rights, contact us at hello@desyn.live. We will respond within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
11. Contact
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
- Email: hello@desyn.live
- Website: desyn.live