These Terms of Service ("Terms") govern your use of desyn.live and any services provided by Desyn ("we", "us", "our"). By engaging our services, placing an order, or accessing our website, you agree to be bound by these Terms in full.
We reserve the right to update these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.
1. Services
Desyn provides web design, brand identity, AI media, and design subscription services as described on our website. The specific scope of any engagement is agreed upon prior to commencement and documented in project briefs, proposals, or plan descriptions.
We reserve the right to refuse service to any individual or entity at our sole discretion, without obligation to provide a reason.
2. Payment Terms
All fees are quoted and invoiced in Indian Rupees (INR) unless otherwise agreed in writing.
- Payment is required upfront or as per the schedule outlined in the project proposal before work commences.
- For subscription plans, billing occurs monthly on the subscription start date.
- All payments are non-refundable once work has commenced or the billing period has begun, except where explicitly stated otherwise in writing.
- Invoices not settled within 7 days of the due date may result in work being paused until payment is received.
- We reserve the right to charge interest at 2% per month on overdue balances.
- Any taxes applicable to services are the sole responsibility of the client.
We do not issue refunds for subscription periods that have commenced, including months where the client has made no design requests.
3. Intellectual Property
All work, deliverables, concepts, and creative assets produced by Desyn remain our sole intellectual property until payment is received in full. Upon receipt of full payment, we grant the client a perpetual, non-exclusive licence to use the final approved deliverables for their intended purpose.
- Desyn retains the right to display all work produced — including client work — in our portfolio, website, case studies, social media, and marketing materials, unless a specific written confidentiality request is made prior to project commencement.
- Preliminary concepts, rejected designs, and working files remain the property of Desyn at all times.
- The client warrants that any content, logos, images, or materials provided do not infringe any third-party intellectual property rights. The client bears full liability for any such infringement.
4. Revisions & Scope
Revision rounds are included as specified in the relevant plan or proposal.
- A revision is defined as feedback on the existing design direction. Changes to the original brief, concept, or scope constitute a new request and may be billed separately.
- Revisions must be submitted in a single consolidated round. Multiple rounds of individual feedback may be counted as separate revision rounds.
- Desyn will make reasonable efforts to accommodate feedback, but does not guarantee that all subjective preferences can be satisfied within the agreed revision limit.
- Requests submitted after final approval will be treated as new projects.
5. Subscription Plans — Specific Terms
The following additional terms apply to monthly subscription plans:
- Active requests: We work on one request at a time (or as specified per plan). Additional requests are queued and worked through in order.
- Turnaround: We aim to deliver within 48 hours. Turnaround times are estimates, not guarantees, and may be affected by complexity, client response times, or public holidays.
- Pausing: You may pause your subscription with at least 48 hours' notice before your next billing date. Pausing mid-cycle does not entitle the client to a partial refund for the current period.
- Cancellation: You may cancel at any time. Cancellation takes effect at the end of the current billing period. No refund is issued for unused time in the current period.
- Unused capacity: Unused request capacity does not roll over between billing periods.
6. Client Responsibilities
Timely, accurate input is essential to delivering quality work. You agree to:
- Provide complete and accurate briefs, content, and materials in a timely manner.
- Respond to queries and review deliverables within a reasonable timeframe (we recommend within 3 business days).
- Ensure all content provided to Desyn is legally owned or licensed by you, and does not infringe third-party rights.
- Obtain any necessary third-party approvals before requesting their use in design work.
Delays caused by late client feedback, missing assets, or scope changes are not the responsibility of Desyn. Project timelines will be adjusted accordingly, with no penalty to Desyn.
7. No Guarantee of Results
Desyn provides creative design services. We do not guarantee any specific business outcomes, including but not limited to increases in sales, website traffic, conversions, or brand recognition.
Design work is delivered as-is upon approval. Desyn is not liable for any loss of business or revenue arising from the use — or non-use — of our deliverables.
8. Confidentiality
We treat all client information shared with us — including business strategy, product details, and commercial data — as confidential and will not disclose it to third parties except as required to deliver the services or as required by law.
This obligation does not extend to information that is publicly available, independently developed by us, or disclosed to us by a third party without restriction.
Desyn is not liable for confidentiality breaches resulting from events beyond our reasonable control, including cyberattacks, system compromises, or third-party service failures.
9. Limitation of Liability
To the fullest extent permitted by applicable law:
- Desyn's total cumulative liability shall not exceed the total amount paid by the client to Desyn in the 30 days preceding the claim.
- We are not liable for any indirect, incidental, consequential, special, or punitive damages — including loss of revenue, profits, data, or goodwill — even if advised of the possibility of such damages.
- We are not responsible for losses arising from client-supplied inaccuracies, third-party failures, or events beyond our reasonable control.
10. Termination
Either party may terminate an engagement with 7 days' written notice. Upon termination:
- The client is liable for payment of all work completed up to the termination date, pro-rated where applicable.
- Desyn may terminate immediately and without notice in the event of non-payment, breach of these Terms, or conduct deemed harmful to our business or reputation.
- Upon termination, Desyn will deliver any completed work that has been paid for in full. Work in progress that has not been paid for remains our property.
11. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties.
If a resolution cannot be reached within 30 days, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be India. The language of arbitration shall be English.
For any questions regarding these Terms, contact us at hello@desyn.live.